Right of withdrawal and right of return for consumers

You may cancel your contractual declaration in writing (e.g. letter or e-mail) within two weeks without stating any reasons, or - if you receive the goods before the two weeks period has expired - by returning the goods. The time limit starts with receipt of this notice in text form, but not before the goods have been received by the recipient and not before we have complied with our duties to supply information. To comply with the time limit, it is sufficient that the cancellation or return of the goods be sent in good time. Notice of cancellation must be sent to:

BEN BOR SARL
Dept MasterCuisine
5 Outremont
FR-88340 Le Val d’Ajol
France

E-mail : sav@mastercuisine.eu

Consequences of cancellation

In the event of a cancellation, any payments received by either party must be returned. If you are unable to return the goods you received in full or in part or only in a deteriorated condition, you may be required to pay compensation to the value of the loss. This shall not apply when returning goods if the deterioration of the goods is due exclusively to an inspection of the type generally undertaken within a retail outlet. To avoid having to pay compensation to the value of the loss owing to deterioration from standard use, you are advised not to use the goods as though they were your property and to refrain from any activities which would lower their value. We therefore recommend to return the goods unused and wrapped in their original packaging.
You are liable for the costs of returning goods if the goods delivered correspond to those ordered. Any repayments required on your part must be made within 30 days of sending the notice of cancellation or returning the goods.
We reserve the right to eventually charge you adequate handling fees for extraordinary activities that may arise by your cancellation

End of information on cancellation

BEN BOR SARL, Le Val d’Ajol, August 2008

Print version: Right of withdrawal (pdf - 10 kB)