Your rights as customer

In accordance with current legislation, you have at every time the right to insight, alteration (change of name or address), correction (in case of an error) or deletion of the data collected by us and concerning your person. If you would like to practice this right, please contact:

BEN BOR SARL
Dept. MasterCuisine
5 Outremont
FR-88340 Le Val d’Ajol
France

E-mail : sav@mastercuisine.eu

Secure data transfer

We transfer your order and customer login data securely in encrypted form using an SSL encryption system (secure socket layer). Your personal data are secure and cannot be read or falsified by third parties. You will recognize the secure data transfer by the lock symbol appearing in your browser (depending on the browser you use either in the lowermost or uppermost line) and by the fact that the site-URL begins with https instead of http.

Data collection and use

1.Order
 
We collect, process and save your data details in order to provide our services and to process the order for your purchase or any subsequent warranty claims. Within this framework we require your address details for shipping and billing the ordered products. Your phone number will only be used in the event of queries. Finally, we require your e-mail-address to confirm receipt of your order and to communicate with you. We will also use it to send you all contract-relevant information for you to archive and print.

Third parties are only given the relevant data they need to furnish their services (post, carrier, service provider for payment handling etc.).

Your order data are saved within the legal obligation to retain data (ten years). Afterwards, personal data are deleted and documents destroyed.

2. Customer account and login

We provide a password-protected access area (“My account”) for every customer who completes the corresponding registration process. This area enables you to view information on your current and recently dispatched orders, change your MasterCuisine account details, to set up your personal address book, to view your wish list and to subscribe or to unsubscribe form the newsletter. You can also change your password or delete your customer account.

The customer is obliged to keep its personal access information confidential and to take the necessary precautions so that third parties cannot have unauthorized access. We do not assume any liability for any misused passwords providing we are not responsible for the misuse.

3. Address and e-mail

We commit ourselves not to pass on any customer data for advertising purposes to third parties, neither for free nor against payment. This is valid for address data, but also for e-mail and phone data. By this way we guarantee that our customers are not bothered with advertisements of third parties after having passed an order, registered an account or subscribed to the newsletter.

Beyond the normal order handling, you may be contacted occasionally (not more than two times per year) by us in order to allow us to keep up to date our customer data base and to inform you about important changes, promotions and novelties. If you do not wish this, please send an e-mail at sav@mastercuisine.eu; we will then add you to our locked file.

Apart from this, you will only be contacted by us if you wish this expressly by subscribing to our newsletter. If you do not subscribe to it, we will not be able to inform and alert you regularly about new products or special promotions.

4. Other information

If you visit our website, the domain name or IP address of the inquiring computer will be temporarily be stored for system security reasons. This information is deleted after no longer than 4 weeks. This applies also to the data entries, the access date, the http response code, the website from which the computer accesses our sites and, finally for data quantity transferred (bytes).

In order to take in account the interests of our visitors and to evaluate our product offers accordingly, we evaluate the usage procedures in internal and external statistics (for example Google Analytics). However, this is made anonymously (e.g. product xy has been accessed by x% of the newsletter readers, or x% of our customers pay by cash in advance).

Newsletter and publicity

The customer has the possibility to subscribe to our newsletter. Therein we inform regularly about the usage of the products we offer, new products, promotions and overstocks as well as about relative topics.

For this purpose we use your e-mail-address. It will be saved for long-term archiving and used for the e-mail-transmission. In order to avoid undesirable advertising mails to our customers, this data is not transmitted to third parties.

An „unsubscribe“ link is available in all newsletters. You can also cancel your newsletter subscription in your password protected area or you may just send an e-mail with your wish to unsubscribe from our newsletter at sav@mastercuisine.eu. You will then get a confirmation notice by e-mail.

Cookies

We use cookies on our websites. Cookies are small text files which are saved on your computer and which save specific settings and details about your browser to share with our system. Saving these settings and details helps us tailor the website to your needs and make it easier for you to use, for example, by saving certain entries you make rather than you having to make them repeatedly.

In principle, there are two types of cookies: the so-called session cookies and the long term cookies. Most cookies we use are session cookies which are automatically deleted from your hard drive at the end of your browser session (this means, they will be deleted when you close your browser or our website). However, the long term cookies remain on your hard drive. When you return to our website, these cookies enable us to automatically recognise that you have visited us before and identify your preferred entries and settings. For your convenience, most systems have a decay time for such cookies which is about one year. After this period, also the long term cookies are automatically deleted from your system. You can at every time delete these cookies at your system.

Your browser provides you with settings for restricting the use of cookies. These can cause our services to no longer work or only work to a limited extent.
Here is how to find the cookie-settings of your browser :

IE: Menu „Extras“ --> internet options --> privacy (or data security, according to browser version)
Firefox: „Extras“ --> settings --> privacy / data security
Netscape: „Edition“ --> settings --> confidentiality and security
Opera: „Files“ --> settings --> advanced / privacy

If you have any question about data protection, please contact the person in charge with data protection in our company : Yvonne Hagi (y.hagi@mastercuisine.eu).

BEN BOR SARL, Le Val d’Ajol, in August 2008

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